Payment and Refund Policy

Last updated: 25 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of health education courses and related digital content offered through mediavibelo. It covers online courses, video modules, downloadable resources, and any subscription-based access to health training materials. The policy governs transactions made by customers located in Singapore and explains the rights and obligations when buying these educational services.

Prices, Currencies, Taxes, and Any Additional Charges

All listed prices are in Singapore Dollars (SGD) and include Goods and Services Tax (GST) at the prevailing rate. Customers are responsible for any bank fees or currency conversion charges if paying from outside Singapore. No hidden fees apply to course access, though optional add-ons such as certificates or extended support may incur separate charges disclosed at checkout.

Accepted Payment Methods, Payment Authorisation, and Payment Security

mediavibelo accepts major credit cards, debit cards, PayNow, and bank transfers. Payments are authorised at the time of order placement. All transactions are processed through secure third-party gateways that comply with Singapore's payment security standards. Card details are never stored on our servers.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed once payment is successfully authorised and a confirmation email is sent. This email contains course access instructions and serves as proof of purchase. Access to digital content begins immediately after confirmation unless otherwise stated for scheduled live sessions.

Cancellation Rights and Applicable Cancellation Periods

Customers in Singapore have the right to cancel within seven days of purchase for most courses, provided no substantial content has been accessed. Subscriptions may be cancelled at any time with effect from the next billing cycle. Certain promotional or time-limited offers may have stricter cancellation terms clearly noted before purchase.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused courses within the cancellation period if less than 20 percent of the content has been viewed. Digital downloads, completed certificates, and promotional bundles are generally non-refundable. Refunds are not granted for change of mind after significant progress or for services already rendered.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact [email protected] with your order number, full name, and reason for the request. Include any supporting details such as screenshots of access issues. Requests must be submitted in writing via email or the contact form on our site.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each request is reviewed within five business days. You will receive an email notification of approval or rejection along with an explanation. Approved refunds are processed promptly, while rejected requests include information on how to appeal or seek further assistance.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Credit card refunds typically appear within seven to ten business days, while bank transfers may take up to fourteen days. mediavibelo notifies customers once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital health courses are delivered instantly, so refunds are limited to cases of technical fault or non-delivery. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to the same eligibility rules unless specific terms state otherwise at the time of purchase.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within seven days to maintain course access. Duplicate charges are investigated and refunded automatically when detected. Chargebacks or suspected fraudulent activity may result in immediate account suspension pending verification. Customers should contact +65 6297 8123 for urgent payment issues.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not exclude any rights under Singapore's Consumer Protection (Fair Trading) Act or the Unfair Contract Terms Act. Customers retain the right to seek remedies for defective services or misleading conduct through the Small Claims Tribunal or other legal avenues.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, reach [email protected] or use the contact form. mediavibelo may update this policy periodically. The current version is dated 25 September 2026. Continued use of the site after changes constitutes acceptance of the revised terms. 11 Lorong 3 Toa Payoh, Jackson Square Block A, #02-01, Singapore 319579 remains the registered address for formal notices.